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Shipping & Store Pickup

Our frequently asked questions should help you with everthing you need


Store Pickup

Store Pickup

Store Pickup lets you buy items online and pick them up in a store. You avoid shipping and scheduled delivery charges — and you may be able to get your order faster.

Here's how it works:

  • During checkout, choose Store Pickup and select your store
  • Place your order and wait to receive a "Ready for pickup" email (this is a separate email from your order confirmation)
  • Bring your ID, credit card/Bank Transfer receipt and order number to the store and pick up your items

Finding Your Order Status

The status of your order is easy to find

  • Check your e-mail. You were required to enter an e-mail address during Checkout. You will receive e-mails at your address keeping you up-to-date about the status of your order.
  • Visit the website. Login to our “My Account Page" and click "Your Purchases” at www.indolinen.com 24 hours a day. You may view information about your most recent orders as well as past orders.
    • Contact us. If you still have questions about your order, please contact us here.
    •  

Track Delivery

When you click on Track Order you will be prompted to input your order Numer and email. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number if available will be displayed. Depending on the shipping company. A shipping company may not have the ability to track a number for up to 24 business hours.

  • JNE EXPRESS

          https://www.jne.co.id/id/tracking/trace

  • TIKI ONLINE

          https://www.tiki.id/id/home

 

How to contact the shipping courier service?

Regarding the shipping process with the shipping service available at IndoLInen, you can contact the shipping service to find out information regarding the existence of the shipping package or complaints about the shipping process. The following information is the customer service delivery service available at IndoLinen:

  • JNE Express

          No. Telepon: (021) 2927 8888  
          Email: customercare@jne.co.id

  • Tiki Online

          No. Telepon: (021) 1500 125  
          Email: tiki@tiki.id

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