Returns

Return and Refund Policy

Return Product and Refund ELIGIBLE if:

1. Customer entitled to ask for a refund if the item received is in a damaged condition (torn and stain) and unusable.
2. Product returned by customer must be new (not washed and unused) and the product should be in the same condition as when it was received
3. Returned items must be returned in original packaging from IndoLinen.
4. Item received by the customer does not match specification stated on the invoice or company shipped the wrong item. (Example: wrong measurement or wrong color.)
5. The Product received by the customer does not match the amount of quantity stated on the invoice and the customer can ask for a refund for the total of products that haven’t been delivered.
6. Return product has to come with proof of purchase in the form of an invoice.
7. Return product and refund referring to point A1, A4, and A5 can be requested within 2 (two) days counting from the date the items received by the customer (according to receipt)

Return Product and Refund INELIGIBLE if:

1. Product returned by the customer is damaged, defected by customer negligence.
2. Products returned are in used conditions (washed and used)
3. Items returned without original packaging from IndoLinen.
4. The Customer wants to change the specification and quantity of order after payment has been made (either deposit or full payment)
5. Informing a wrong order after the purchased has been placed and payment verification has been made is not acceptable. The paid order is considered as FINAL and cancellation of orders will not be allowed.
6. The Customer failed to show the proof payment in the form of an invoice.
7. Return product and refund requested exceed the due date which is 2 (two) days counting from the date the items received by the customer (according to the receipt)

Refund and/or Return Products Procedure :

1. Return product and/or refund is applicable to be submitted within 2 (two) days counting from the date the items received by the customer.
2. Please make a request for return and refund through IndoLinen Customer Service (adm.mrkt@indolinen.com) or WhatsApp through +62 811-3960-1119 and fill the Return/Refund form along with a photo of the item received and the invoice.
3. Customer Service Indolinen will review and submit the return products and/or refund to be forwarded to the management.
4. Customers must return the products in 7 (seven) working days counting from the day the customer's request for return or refund approved by the Customer Service of IndoLinen. Return and Refund form should be sent to the following address:

Indolinen Bedsheet and Towel Office

Jl. Mahendradatta Selatan No.2, Pemecutan Klod, Kec. Denpasar Barat, Kota Denpasar, Bali 80119

5. IndoLinen will not be held accountable for the shipment's cost of the shipping.
6. IndoLinen Quality Control Team will check the returned product once it has arrived. IndoLinen Customer Service will inform the status of the submission of returns and/or refunds to the Customer no later than 3 (three) working days after the item is received.
7. The Refund process to the customer’s account will be processed within 14 (fourteen) working days counting from the approval of the refund application.

We hope you read the Refund and Product Policy carefully before making an order with IndoLinen. By confirming the order and making a payment, you are deemed to have accepted and stated to be bound to all conditions that apply in this document. Thank you.